Shipping Policy

Last updated: 16 March 2025

Thank you for shopping at Cars and Accessories. This Shipping Policy explains how orders are processed, shipped, and delivered after purchase.

1. Order Processing

All orders are processed after payment confirmation.

Processing time normally takes 1 to 3 business days. During this time we:

  • Verify the order

  • Prepare the product

  • Package the item for shipment

  • Arrange delivery with our shipping partners

Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Time

Delivery time depends on the product and the delivery location.

Estimated delivery times:

Location Estimated Delivery Time
Local deliveries 2 – 5 business days
National deliveries 3 – 7 business days
International deliveries 7 – 14 business days

Delivery delays may occur due to customs processing, weather conditions, or logistics issues beyond our control.

3. Shipping Fees

Free Delivery to all new clients:

  • 4. Order Tracking

    Once your order has been shipped, you may receive a shipping confirmation message with tracking information if available.

    This allows you to monitor the progress of your delivery.

    5. Delivery Address

    Customers must provide a correct and complete delivery address when placing an order.

    Cars and Accessories is not responsible for delivery issues caused by incorrect addresses provided by the customer.

    If you notice an error in your address, contact us immediately before the order is shipped.

    6. Delivery of Vehicles

    Vehicle deliveries may require additional arrangements due to their size and value.

    For vehicle purchases:

    • Delivery schedules are arranged directly with the customer

    • Additional transportation fees may apply depending on location

    • Customers may also arrange pickup if preferred

    7. Damaged Packages

    If your order arrives damaged:

    1. Inspect the package immediately upon delivery.

    2. Take clear photos of the damaged product.

    3. Contact our support team within 48 hours of delivery.

    We will review the case and provide a replacement or refund if the damage occurred during shipping.

    8. Lost or Delayed Shipments

    If your shipment is delayed or appears lost:

    • Contact our support team with your order number

    • We will investigate with the shipping provider and update you on the status of your order.

    9. Contact Information

    If you have questions about shipping, delivery, or order tracking, please contact us through the Contact Us page on our website.