Refund and Return Policy

Last updated: 16 March 2024

Thank you for shopping at Cars and Accessories. This policy explains how returns, refunds, and exchanges work for vehicles and spare parts purchased from our website.

1. Overview

We want you to receive the correct product in good condition. If you receive a defective item, the wrong item, or an item that does not match the description, you may request a return or refund according to the conditions below.

Vehicles and spare parts have different return rules because of their nature.

2. Spare Parts Return Policy

2.1 Return Window

You can request a return within 7 days of receiving your spare part.

2.2 Conditions for Return

To qualify for a return, the item must:

  • Be unused

  • Be in original packaging

  • Include all accessories and documentation

  • Not be damaged by the customer

  • Match the original order

If the product has been installed or used, the return will not be accepted.

2.3 Incorrect or Defective Items

If you receive:

  • A defective spare part

  • A damaged product

  • The wrong item

Contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • A short explanation of the issue

After verification, we will arrange either:

  • A replacement, or

  • A full refund

3. Vehicle Return Policy

Because vehicles are high-value products, the return policy is more strict.

3.1 Inspection Period

Customers must inspect the vehicle upon delivery or pickup.

3.2 Return Eligibility

A vehicle may only be returned if:

  • It has serious mechanical issues not disclosed before purchase

  • It is different from the advertised specifications

  • It was damaged before delivery

Returns must be requested within 24 hours of delivery.

3.3 Non-Returnable Situations

A vehicle cannot be returned if:

  • The buyer simply changes their mind

  • The vehicle was inspected and accepted during delivery

  • Damage occurs after delivery

  • The vehicle has been modified by the buyer

4. Refund Process

Once your return is approved:

  1. The product must be sent back to our warehouse.

  2. Our team will inspect the returned item.

  3. If approved, your refund will be processed.

Refunds are issued within 5–10 business days after inspection.

Refunds will be made through the same payment method used during purchase, unless another method is agreed upon.

5. Exchange Policy

In some cases, we may offer product exchanges instead of refunds, especially for spare parts. This depends on product availability.

6. Return Shipping

  • If the return is due to our mistake (wrong item, defective item), we cover the return shipping cost.

  • If the return is due to customer reasons, the customer pays the shipping cost.

7. Non-Returnable Items

The following items cannot be returned:

  • Used spare parts

  • Installed auto parts

  • Special order parts

  • Electrical components once installed

8. How to Request a Return

To request a return or refund, contact us with the following information:

  • Order number

  • Full name

  • Product name

  • Reason for return

  • Photos if the product is damaged or incorrect

Send requests through our Contact Us page or customer support email.

9. Contact Information

If you have questions about this Refund and Return Policy, please contact our support team through the website.